Discount Tire

What lovely service and friendly staff! They were excellent at communicating about how much longer I’d be waiting, at various intervals of my visit. They also bent over backwards when they didn’t have the exact tires in stock that I’d purchased online and I’m incredibly happy with the snows I purchased. What a wonderful experience!!

Called to get help & the person was great - told me to come in if I had any issues scheduling. Came in and was helped by someone else, told me how bad of a day he was having the whole time and I tried to give my apologies and not make his day any harder. Prefaced and apologized that I have no knowledge about anything about cars but have the exact tires my dad looked up and told me I needed. This associate made me feel dumb anytime he asked questions and I didn’t know the answer, even though I had prefaced I really don’t know much about cars but could put my dad on the phone. Also asked a question about their zero financing credit card because I had just gotten it and he was annoyed and said he doesn’t deal with that stuff and that I have to talk to the company that does. Just was wanting to make sure I was getting the deal that Discount Tire offers and would have been fine if he didn’t know - just would’ve been nice to not again feel dumb for asking a simple question. Left feeling frustrated and even had to call back to reschedule my appointment since I was frazzled and wanted to get out asap, I ended up feeling pressured to schedule the morning after a wisdom tooth surgery I was having. Came in for the actual appointment and was greeted by lovely workers and treated MUCH kinder. 4 people helped in total and 3 of the 4 were fantastic! Totally recommend this place, just stinks to not know a lot about cars and feel called out and embarrassed in a busy lobby filled with a bunch of other men. Overall, very happy with my new tires though! Thankful for the 3 men that were helpful and kind!

I’ve had positive experiences at Discount Tires at many sites across the country, but would not recommend the Spokane Valley location. I dropped off a tire needing replaced on Wednesday. They said it was not in stock, but that it should be there either Thursday or Friday. Called Friday, they said it’d be there Saturday. Called Saturday, they said it should be there Monday. I finally asked if the other location in town had the tire in stock, they did. 15 of them. I ended up going back to Spokane Valley to pick up my wheel and take it across town to get it replaced at the location on Division. The Division location had the tire changed within 40 minutes. Spokane Valley had charged $154.70 for the new tire. The Division location charged $117.08.

I turned to the Discount Tire on Sprague when my tire went flat on Saturday, Dec. 23, 2023. My dad and I went inside the shop and told the staff member the issue. He came outside right away and examined my tire that was flat. He found an obvious slash in the tire that was responsible for the flat. He explained that it was probably too big for a patch job but gave us an option if we wanted to go that route. I decided to purchase a new tire and he offered a comparable option to the tires I already had on my car for $150. I was relieved at that price. It took about two hours for my car to make it through the que and for the work to be done. The person who took my payment was kind and considerate. So far my car is driving great. Hopefully it won’t be for a long time, but I will definitely visit Discount Tire again when my vehicle tires need attention.

Repaired my tire for free, and I didn't have to purchase the tires at the store to get the free repair. I have purchased tires here in the past, though, for another vehicle. They don't have all the extra services and warranty that Les Swab has, like rotations or alignments,etc. Just tires,so,4 stars. I'm not sure if they do wheels either. Good prices.

I ordered tires a month ago that showed 1-3 day availability. Scheduled the appointment and nothing was said about the tires not being there. Finally show up for my appointment today and the tires are still not here after almost a full month. They never called to say the tires were not there either. They offered to switch to a different tire that was in stock that a completely different style and was almost $300 more per tire. Never offered a discount to switch either. The only good part was that I got my money back and can spend it somewhere else. I just wish I could get back the whole day I had to set aside to get the tires installed initially

I couldn't be happier with the service I received having my winter tires installed. These guys are fast, professional, super friendly and helpful. Aidin was excellent at arranging the installation and the guy who brought me my keys (20 minutes earlier than expected) was also so nice. They are working so hard and still take the time to be thorough and courteous. I so appreciate the great value and excellent service, as well as the confidence of knowing that when the snow comes, I'll be rocking new blizzaks all the way down Argonne to work.

Discount Tire is great if you are ready to spend money, once you have they don’t care quite as much. My last big tire purchase I noticed how much they were asking me to spend on insurance. I asked them to take insurance off and they negotiated an insurance coverage that was $200 less. Within three days, I got a screw in my tire. Now walk-ins are unwelcome and the best they can do is see me in a week and a half.